Contact & support

How can we help?

For the fastest assistance, email the support team from the same address used during registration. Include your order reference when your question relates to a payment.

Payment Support

Share your order reference for payment-status or duplicate-charge assistance.

Email payment support

Privacy or Policy

Request privacy assistance or clarification about an applicable policy.

Email the support team

What to include

Please include your full name, registered email address, registered mobile number, and a concise description of the issue. For payment-related support, include the Razorpay order or payment reference shown in your confirmation. Never send an OTP, UPI PIN, card PIN, CVV, or full card number.

Response time

We aim to acknowledge support emails within two business days. Payment-provider checks, refunds, or complex privacy requests may require additional processing time.

Account and payment security

Payment credentials are collected by the authorised payment provider, not by email. Irshad Ansari support will never request your OTP, UPI PIN, card PIN, or CVV.