1. Payment confirmation
Your enrolment is confirmed when Razorpay reports a successful payment. Keep the payment receipt or reference shown after checkout. Session announcements and joining instructions will be shared through the confirmed email address, WhatsApp contact or community channel.
2. Joining instructions
For a scheduled live masterclass, joining instructions will normally be sent before the session using the registered contact details. The exact date, time, platform, access requirements, and any preparation steps will be stated in the confirmation or a later session message.
Please provide accurate contact information, keep sufficient email storage available, check spam or promotions folders, and add support@irshadansari.in to your safe-sender list.
3. Live-session access
Access is personal to the registered participant and may not be shared, resold, publicly posted, or transferred without written approval. You are responsible for joining on time with a compatible device, stable internet connection, and any software identified in the joining instructions.
4. Workbooks, replay, and digital material
Any workbook, template, replay, or other digital material explicitly included with your purchase will be delivered through email, a protected link, a meeting platform, or another method stated in the programme description. Replay availability and access duration apply only when expressly included in the purchased offer.
5. If delivery is not received
If confirmed access or instructions are not received within the timeframe stated in your confirmation, email support@irshadansari.in from the registered email address. Include your full name, registered mobile number, and Razorpay order or payment reference. Do not send an OTP, UPI PIN, CVV, or full card number.
After verification, support will resend the information, correct an access issue, offer reasonable alternate access, or apply the Refund and Cancellation Policy where delivery cannot be completed.
6. Schedule or platform changes
Reasonable changes may be necessary because of technical failure, facilitator illness, platform availability, safety, legal requirements, or events beyond reasonable control. Material changes will be communicated using the registered details. Where a programme is cancelled or materially rescheduled, available remedies will follow the Refund and Cancellation Policy and applicable law.
7. Support
Delivery questions can be sent to support@irshadansari.in. We aim to acknowledge support emails within two business days.